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    Warranty & Return Information

    We offer a 90 day limited warranty on all work performed. During the limited warranty period, Vicious Controllers, at its sole discretion, will repair or replace any defective component. Please note that this warranty does not include normal wear and tear parts such as buttons, thumbsticks, and triggers, etc...unless otherwise stated.  After the warranty period, we will repair your component for a small labor fee plus part costs.  You'll find our repair rates and prices are very reasonable.  If you're experiencing technical problems with your product or if your product is in need of repair, please email or call Vicious Controllers for an Return Merchandise Authorization (RMA) number.  We will provide detailed instructions on how to mail your product.  The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which Vicious Controllers is not responsible.  We strive for the best in class customer satisfaction.

    If you are unhappy in any way with our products, please contact us so that we can resolve your issue.


    Any return for a refund may be subject to a 15% restocking fee. This fee may be waived for the following reasons:

     • Carrier damage
     • Defective product
     • Product does not match advertising
     • Received incorrect product
     • Product was an extra item not ordered

    Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived. 

    For units that have been damaged after delivery, you may be charged an additional restocking fee of either 25% or 50% of the original purchase price based on the severity of damage.  Returned merchandise must be in new, unopened, and unused condition with original packaging.  Unfortunately, return shipping charges cannot be refunded.  We do not exchange returned merchandise for different items.  We will only replace a returned product with an identical replacement item of the same make and model.  While rarely exercised, Vicious Controllers does reserve the right to deny any exchange or return request.    If we receive a return which has been damaged beyond repair, we may return the item to you without issuing a refund.  Accepted refunds will be credited to the original credit card or PayPal account.

    Please note that some products are deemed ineligible for return by Vicious Controllers. If received, these ineligible products will be returned to you at your expense. You will be notified by Vicious Controllers if any such ineligible products are received. We will only keep such products up until 30 days from the date you were notified. We claim no responsibility for the products after the said 30 days.

    Ineligible/Nonrefundable/Nonreturnable products include: